Title: Shelter Advocate - Night Reports to: Shelter Coordinator and/or Executive Director Status: Full-time, non-exempt Employment Benefits: TBD Job Summary The Shelter Advocate’s overall responsibilities include providing a safe, orderly environment for residents, responding to calls on the crisis hotline and maintaining shelter statistics and end of the month reports. The specific duties of the Shelter Advocate are as follows: • Admits and orients new guests to the shelter; Implements departure procedures when guests exit the shelter program • Logs in daily case notes needed and important information about guests and shelter activity • Provides advocacy and life skills to guests • Oversees cleanliness and organization of shelter according to guidelines required • Cleans shelter office; dust furniture, sweep floor, check ceiling fan, etc. - weekly • Insures that the shelter is secure by locking all exits and using alarm system as instructed • Assists all guests that are moving in and out; if guests exit shelter program on night shift, the Night Shelter Advocate must make sure room is properly cleaned. Room must be cleaned before leaving or next shift begins. • Mediates and resolves disputes between guests if they occur • Maintain, read, and update phone logs, crisis hotline sheets, daily shift reports, daily case notes and guests files; • Responsible for compiling and maintaining accurate reports; residence census, shelter statistics, meal logs and end of month report • Keep file cabinets, supply closets and drawers neat and orderly. • Provides guest transportation as needed using personal vehicle • Provides direct emergency service on weekends according to “on-call” rotation schedule • Other duties as assigned by Shelter Coordinator and/or Executive Director Minimum Qualifications • High School Diploma or G.E.D. equivalent • Demonstrated understanding of domestic violence as it affects women, children and families. This may have been obtained through experience or training. • Ability to use effective communication skills required for position • Ability to work with a cultural and diverse individuals and groups • Ability to compile basic reports • Computer literacy required: Microsoft Office/ Word; Excel. Must know how to communicate via e-mail. • Ability to implement emergency procedures when needed. • Demonstrated Team player who works well with staff, guests and volunteers. • Must be self-motivated and able to work unsupervised. Hours: The Shelter Coordinator position is full time non-exempt position. It is understood the employee will work a minimum of forty (40) per week. The Shelter Advocate (Night Time) will report for work from 11:00 p.m. to 7:00 a.m. Monday thru Friday to meet the requirements of the position. Training: All Turning Point of South Arkansas employees must complete five (5) hours shadow training plus, fifteen hours of core domestic violence training conducted by the Arkansas Coalition Against Domestic Violence (ACADV) and four hours of ACADV ethics training within the first 9 months of employment. Annually, after the first year of employment, employees are required to attend ten hours of continuing education and one five hour professional ethics class every two years that will assist in effectively performing their duties. Working Conditions: • Sleeping is NOT allowed on this shift unless approved in advance by Shelter Coordinator and/or Executive Director • Occasional work on week-ends and after hours. • Occasional out-of-town travel for training. • Use of personal vehicle required. • Travel must be approved by Executive Director.
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